BORYVA Support
Frequently Asked Questions
Answers to common questions about BORYVA products, customization, ordering, certification, shipping and after-sales support.
BORYVA FAQ
Products & Customization
What products does BORYVA manufacture?
BORYVA supplies a broad range of commercial refrigeration equipment, including commercial refrigerators and freezers, worktable refrigerators, commercial ice makers, beverage display coolers, supermarket refrigeration equipment, bakery and ice cream equipment, cold storage solutions, and other related products.
We support both standard products and customized projects for distributors, importers, private-label customers, food service equipment suppliers, retailers, hotels, restaurant chains and other commercial buyers.
Do you support OEM/ODM and private label services?
Yes. BORYVA provides flexible OEM/ODM and private label services for commercial refrigeration projects.
Depending on the product and project requirements, customization can include branding, logo, nameplates, labels, packaging, color, dimensions, temperature range, refrigeration configuration, electrical specifications, structural design and selected functional modules.
What customization options are available?
Our customization options may include:
• Logo and private label
• Product color
• Dimensions and structure
• Temperature range
• Voltage and frequency
• Plug type
• Compressor and controller configuration
• Shelving and internal layout
• Glass and door structure
• Lighting
• Packaging
• Manuals, labels and barcodes
• SKD/CKD solutions
Available options depend on the specific product and project.
Can you customize voltage, frequency and plug types for different countries?
Yes. We can configure products according to the electrical requirements of different target markets, including voltage, frequency and plug type.
Please provide your destination country or required electrical specifications when requesting a quotation so that we can confirm the appropriate configuration.
BORYVA FAQ
Orders & Production
What is your MOQ?
MOQ depends on the product model, customization level and project requirements.
Standard products may support relatively flexible order quantities, while customized products may require a higher MOQ depending on components, branding, packaging and production setup.
Please send us the product and quantity you need, and we will confirm the applicable MOQ.
Can I order samples before bulk production?
Yes, sample orders are available for many products.
For customized projects, we can also support sample confirmation before larger-scale production, depending on the product and customization requirements.
This allows customers to verify product specifications, appearance and configuration before moving to trial orders or mass production.
What is the typical lead time?
Lead time depends on the product type, order quantity, customization requirements and current production schedule.
Standard products with available stock may be shipped faster, while customized orders require additional time for confirmation, production and inspection.
We will provide an estimated lead time after reviewing your specific requirements.
Do you have ready stock for standard products?
Selected standard products may be available from stock or supported by regular inventory.
Availability changes based on model, specification and order volume, so please contact us with the product model and quantity you need. Our team will confirm current availability and the expected shipping schedule.
BORYVA FAQ
Certification & After-Sales
What certifications can you provide?
Certification availability depends on the product model and target market.
BORYVA works with products that may be supported by certifications and compliance documentation such as CE, ETL, UL, RoHS and other applicable standards.
Please tell us your destination market and product requirements so that we can confirm the relevant certification status before ordering.
What warranty do you offer?
Warranty terms depend on the product and component.
For applicable products, BORYVA provides warranty support for core components, together with spare parts and technical assistance.
Specific warranty coverage and duration will be confirmed according to the product model and commercial agreement.
Do you provide spare parts and technical support?
Yes.
We provide spare parts, wear parts and remote technical support for applicable products and projects.
Our goal is to help distributors, importers and end users respond more efficiently to maintenance and after-sales requirements during long-term operation.
What packaging options are available?
We support different packaging solutions depending on the product, transportation method and project requirements.
Options may include:
• Export cartons
• Wooden frames
• Wooden crates
• Fumigation-free wooden packaging
• Customized cartons
• Logo printing
• Labels
• Barcodes
• User manuals
• Private-label packaging
Please tell us your shipping method and packaging requirements so that we can recommend a suitable solution.
Do you support SKD or CKD shipments?
Yes, SKD and CKD solutions may be available for selected products and projects.
These options can be useful for customers with local assembly capabilities or specific logistics requirements, helping optimize shipping space and supply chain arrangements.
Feasibility depends on the product structure, order quantity and local assembly conditions.
BORYVA FAQ
Payment & Quotation
What payment methods do you accept?
Payment terms depend on the order type, order value and commercial agreement.
Common B2B payment methods may include bank transfer and other mutually agreed payment arrangements.
Final payment terms will be confirmed in the quotation or sales contract.
How do I request a quotation?
You can request a quotation through our website contact form or Get a Quote page.
To help us respond more accurately, please provide as much information as possible, including:
• Product type or model
• Quantity
• Destination country
• Voltage and frequency
• Required temperature range
• Certification requirements
• OEM/ODM requirements
• Packaging requirements
• Expected delivery time
Our team will review your request and recommend a suitable product and supply solution.
Contact BORYVA
Still Have Questions?
Tell us what products or project requirements you have, and our team will help you find the right commercial refrigeration solution.